ServiceNow Business Analyst

Job Description:

Job Title: ServiceNow Business Analyst

Location: Chennai, Bangalore, Pune, Noida, Hyderabad

Expereince: 11-14 Years

Key Responsibilities:

• Collaborate with business stakeholders to identify needs and gather requirements for ServiceNow solutions.
• Analyze existing business processes and workflows to identify areas for improvement and efficiency.
• Document functional specifications, user stories, and process flows.
• Assist in the design, configuration, and implementation of ServiceNow modules (ITSM, ITOM, ITBM, etc.).
• Conduct user acceptance testing (UAT) and facilitate training sessions for end-users.
• Provide ongoing support and maintenance of the ServiceNow platform, including troubleshooting issues and implementing enhancements.
• Stay current with ServiceNow updates and best practices to ensure optimal usage of the platform.
• Create and maintain documentation for processes, configurations, and user guides.
• Collaborate with IT teams to ensure integration and alignment of ServiceNow with other systems and tools.

Required Skills:

• Proficiency in the ServiceNow platform and its modules (ITSM, ITOM, SPM).
• Strong understanding of ITIL principles and best practices.
• Experience with ServiceNow configuration, customization, and administration.
• Familiarity with scripting languages, such as JavaScript and GlideScript.
• Excellent analytical and problem-solving abilities.
• Strong communication skills for effective stakeholder interaction.
• Experience with Agile methodologies and project management practices.
• Ability to conduct process mapping and gap analysis.
• Familiarity with reporting tools (e.g., ServiceNow Performance Analytics).
• Relevant ServiceNow certifications (e.g., Certified System Administrator, ITIL Foundation).