Description

MUST HAVE SKILLS

At least five (5) years of experience within the last twelve (12) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of ITSM and ITAM solutions such as ServiceNow automating complex business processes, performing all the following activities:

" Creating and maintaining requirement management plan

" Assessment of analysis scope and tasks

" Planning business analysis tasks

" Facilitating joint application design (JAD) and/or collaborative design sessions

" Elicitation, definitions and documentation of various business, user, and system requirements

" Analysis for business process improvement, application design and workflow automation

" Modeling and documenting new functional requirements; use case development.

" Leading and working within cross-functional teams that include business subject matter experts, application architects, developers, and testers.

" Work closely with the ServiceNow implementation vendor team

Key Skills
Education

Bachelor's Degree

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