ServiceNow Business Analyst

Job Description:
As the ServiceNow Business Analyst on our team, you will help us solve complex business problems by leading the solutioning of an enterprise ServiceNow implementation at a large Federal Agency. You'll serve as a translator between our customers and technical teams to build documentation and conceptual designs from which ServiceNow solutions are developed. This will require a deep subject matter expertise of ServiceNow, the ability to creatively solution on the fly, and a desire to build trusting relationships with our customers. Throughout this process, you'll work directly with our engineering teams to ensure the solution is technically feasible, identifies areas to reduce implementation efforts, defines detailed stories with acceptance criteria, and works within the context of an agile/scrum development framework. Your recommendations will be creative, yet sound, relying on tools and features from multiple past successes you should have under your belt.

Role and Responsibilities:

• Collect, clarify, analyze, and translate business requirements into documentation and conceptual designs from which ServiceNow solutions are developed.
• Work across an enterprise deployment with complex business process problems and a variety of application needs, including HRSD and ITSM.
• Develop a thorough understanding of requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design an optimal solution that supports the business process that meets or exceeds functional requirements.
• Assist the technical team in translating application functionality into application architecture and the production of a business functionality requirements statements, including documenting workflows.
• Write stories, with acceptance criteria and functional testing procedures, in accordance with agile best practice guidelines.
• Lead test plan development and execution, perform functional testing on each story configured, and assist in overall quality management reviews to ensure all business and design requirements are met.
• Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.
• Serve as the thought leader to help define business processes, system usage, behaviour and information requirement needs.
• Decompose business problems quickly and determine the root cause and provide solution alternatives.

Required Skills:

• US Citizenship and the ability to obtain and maintain a federal Public Trust
• Bachelor's degree
• FIVE (5) or more years of overall experience in systems requirements, design, testing, deployment and/or production support of applications/systems.
• THREE (3) or more years as subject-matter expertise with business processes, enhancements, operations & maintenance, testing and/or deployment across ServiceNow platform applications.
• Experience in drafting requirements, functional design specifications and test plans for application modifications, enhancements, or customizations.
• Strong knowledge of process improvements, process/flow documentation, business and gap analysis, communications, and change management.
• Experience investigating complex strategic business issues, researching, and identifying creative solutions, and presenting proposed solutions that clearly articulate the cost of customization vs configuration.
• Experience implementing systems using the Agile/Scrum methodology.
• Ability to identify and address client needs, build solid relationships with clients and customers, and communicate with executive clients in an organized and knowledgeable manner.
• Flexible, customer-centric approach to support rapidly changing business needs and new priorities.
• Selected Candidate must be able to work Eastern Standard Hours.

Preferred Skills

• Experience with ServiceNow platform applications such as HRSD and/or ITSM.
• Experience working and delivering for in Federal Government clients.
• Strong domain expertise in ServiceNow platform applications.
• Experience with public sector clients preferred.
• Experience with Agile or Hybrid-Agile methodology and using the ServiceNow Agile 2.0 module.
• ServiceNow certifications