ServiceNow Business Analyst

Position Overview: As a ServiceNow Business Analyst, you will collaborate with a diverse range of client stakeholders in the software application development space. You will serve as a trusted advisor, guiding clients through ServiceNow implementations and process improvement initiatives. The ideal candidate is a quick learner, adaptable, and resilient, with a focus on delivering high-quality results. Familiarity with IT service management, the ITIL framework, and the ServiceNow platform is essential for success in this role.

Key Responsibilities:

1. Requirements Gathering: Work closely with client stakeholders to understand business needs and gather requirements for ServiceNow implementations.
2. Process Analysis: Analyze existing client business processes to identify areas for improvement and optimization using the ServiceNow platform.
3. Continuous Improvement: Stay informed about ServiceNow updates and new features, contributing to ongoing process improvement initiatives.
4. Collaboration: Foster communication and collaboration within the EY project team and between the team and client stakeholders.
5. Story Development: Create detailed stories that translate business needs into technical details for the ServiceNow development team.
6. Impediment Removal: Identify and remove impediments or obstacles hindering the progress of the Scrum team.
7. Scrum Events: Participate in scrum events such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
8. Unit Testing: Assist the development team in unit testing processes.
9. Requirement Clarification: Coordinate with both client and development teams to ensure requirements are clarified and signed off.
10. Training Support: Contribute to the development of job aids and training materials.

Skills and Attributes:

Required:

• Minimum 1 year of experience in ServiceNow or other enterprise-grade platforms.
• Minimum 1 year of experience managing complex stakeholder environments in delivery and/or operational roles.
• Prior experience with enterprise-grade SaaS platforms and their application to business challenges.
• Proven ability to lead delivery across multiple projects and workstreams in a matrix management organization