ServiceNow Business Analyst

ServiceNow Business Analyst assists the Business Process Manager or works independently in designing, developing, and implementing IT processes, conducting research, and performing analysis required to build respective modules within ServiceNow Platform, captures business requirements in the form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed. Responsibilities Support Business Process Manager and ServiceNow team to analyze and improve existing IT processes of ServiceNow platform. Work closely with Business Process Manager to address new initiatives, integration and configuration requests, enhancements, and PROD issues. Develop use cases, user stories, process diagrams, and requirements in ServiceNow. Capture customer’s and service providers’ requirements into stories, solution the approach and manage the overall implementation process in collaboration with developers. Utilize common process engineering techniques to analyze existing processes vs. future state. Develop process models using standard process analysis methodologies for current state analysis and the development of future state conceptual models. Facilitate prototype demo’s, user acceptance testing and efficiently address training, enhancements, dashboard needs from all stakeholders and end users. Position yourself as a “TRUE LEADER” to bring the organization to the higher maturity state. Job Requirements Bachelor’s Degree in Information Systems, Business Administration, Computer Science, or related discipline. Understanding Scrum methodology and Agile process is a plus. 5+ years of experience as a business analyst in IT Service Management design, transition, or operational processes. Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members Demonstrate experience in communicating across all levels of an organization, at the most senior levels Strong oral and written communication skills with all levels of the organization. Must have a positive and patient customer service attitude.