Knowledge of XML and structural programming concepts.
Experience using the ServiceNow platform.
Knowledge of ITIL processes.
Advanced problem-solving ability.
Excellent communication and presentation skills.
Organization and time management skills.
Developing, installing, and troubleshooting ServiceNow applications.
Integrating it with other programs.
Learning about the latest developments in one or more aspects of computer programming.
Training, documentation, and support.
Lastly, they are also responsible for ensuring that the software behaves as designed by testing it for bugs and performance during all stages of the development process.