Job Duties/Responsibilities

• Will also be responsible for managing existing ServiceNow code and architecture, and work with key business units to troubleshoot existing solutions and processes, supporting maintenance, continual service improvement, and support new capabilities on the ServiceNow platform.
• Scripting and coding within the ServiceNow platform to meet project deliverables.
• Rewrite and adapt code to align with evolving business requirements.
• Will be responsible for core system configuration as well as day-to-day user requests and incidents.
• Should have experience configuring core ServiceNow modules including Service Catalog, Asset, Integration hub, Discovery, Service Mapping.
• Leverage Flow Designer to further mature the service catalog and migrate away from workflows.
• Provide technical guidance on existing workflows for streamlining and improved efficiencies.
• Own the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.
• Maintain an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.

Minimum Requirements

• Bachelor’s degree in computer science, engineering, information systems, or related field; equivalent experience will be considered in lieu of a degree.
• Proven track record with at least two ServiceNow implementation projects
• 6+ years of experience in relevant development role.
• Good understanding of ITIL, Agile methodologies, and DevSecOps pipeline technologies.
• Experience with Advanced scripting, Performance Analytics, Reporting and other use case areas are highly desirable.
• Hands on experience in Service Catalog/Service Portal modules.
• Experience with Flow designer, Workspaces and UI Designer desirable.
• Ability to draft and document test plans for both a technical and business user audience.
• Overarching understanding of ServiceNow Enterprise product suite.
• Strong relationship management skills; able to interface effectively with all organizational levels; users, team members, and management.
• Strong time management and planning skills, attention to detail, and a high level of accuracy.
• Ability to manage multiple projects and tasks simultaneously with minimum supervision