Servicenow Developer

About the job

Exp-3-10 yrs

Location: Bangalore/Hyderabad/Mumbai/Gurgaon/Pune/Chennai/Kolkata

Work Model-Hybrid (2 days work from office . Eventually will become 5 days work from the office which may happen anytime)

Level- Consultant/ Assistant manager

Required Qualifications:

· Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent

· Minimum of 3 years of ServiceNow implementation experience in large complex environments is required

· Minimum of 3 years of professional experience performing technology implementations is required · Experience with data conversion and migration

· Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets

· Knowledge and experience with JavaScript, PowerShell, JSON, REST and SOAP

· Knowledge and experience with integrations with middleware such as TIBCO, Kafka, MuleSoft, Dell Boomi etc.

· Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise

· Strong problem solving and analytical skills

· Proficient in Agile development and all phases of the Application Development Lifecycle

· Must be professional, well-spoken and able to interact with onsite teams and customers

· Experience with software development support tools (e.g. Jira, Rally etc.)

· Certified ServiceNow System Administrator (CSA)

Responsibilities:

• ServiceNow Developers with hands-on experience with ITSM

• And hands-on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom applications) is mandatory

• Participate in user story grooming session, elaboration, and design sessions

• Review user stories to understand requirements and technical architecture documentation for solution

• Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file based transfers, etc.

• Develop integration design to support functional design including full documentation of methods, data transfers and error checking

• Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements

• Identify requirement “gaps” to maintain a high degree of quality in the solution build

• Provide configuration options to meet specific requirements identifying respective pros and cons for each option

• Ensure that ServiceNow standard practices are utilized for all configuration and customization

• Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training

• Troubleshoot any errors found in the ServiceNow configuration

• Complete the deployment of solutions across sub-production and production environments

• Provide training for each tools functionality both in person and through using other methods

• Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities; and

• Create the technical documentation, technical design documentation, build/configuration documentation and release notes

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)

• Master’s degree – MBA / MCA / Master’s in Software Engineering