ServiceNow Developer

Position Responsibilities (including But Not Limited To)

Optimize existing and develop new service catalogue offerings and associated flows with a focus on continual improvement and automation.
Leverage Flow Designer to further mature the service catalogue and migrate away from workflows.
Provide technical guidance on existing workflows for streamlining and improved efficiencies.
Identify inefficiencies to ultimately implement areas of automation.
Participate in the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.
Support the design of custom catalogue items, working with business partners and the Service Catalog manager and the Product Manager for implementation.
Maintain ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.

Qualifications

Minimum 3 years of direct experience as a ServiceNow Admin or application owner
Experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, and Service Mapping.
Knowledge of the ServiceNow app engine and the process for developing and supporting custom applications
Hands-on experience in Service Catalog/Service Portal modules.
Experience with Advanced scripting, Performance Analytics, Reporting and other use case areas are highly desirable.
Experience with Flow Designer, Workspaces and UI Designer is desirable.
Ability to draft and document test plans for both a technical and business user audience.
Ability to be flexible, adaptable and learn new concepts quickly.
Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results.
Excellent demonstrable written and verbal communications skill
Experience with Microsoft suite of office products Excel, Word, Teams etc. is desirable.
Demonstrates a high degree of customer service and teamwork.
Good organizational, multi-tasking, and time-management skills
Demonstrated understanding of ITIL processes, operations, and procedures.
Overarching understanding of the ServiceNow Enterprise product suite.

Education And Certification(s)

ServiceNow System Admin Certification required.
ServiceNow Certified Implementation Specialist a plus
ServiceNow Certified Application Developer a plus
ITIL Certification is highly desirable.