ServiceNow Developer

Responsibilities:

ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to fit business requirements. ServiceNow Modules in use include Incident Management, Change Management, Service Catalog, CMDB, Asset Management, ITOM and more

Scripting : Write and document clean, efficient, and maintainable code using JavaScript, Web Services, Angular etc. C ode reviews and quality control checks should be undertaken as part of every update set/project/upgrade to guarantee maximum efficiency and productivity

Technical Acumen: Provide expertise for all technical issues related to development. Oversee the administration of multiple ServiceNow instances including access control, workflow automation, data management, integrations, and system maintenance/upgrade tasks

Requirement Gathering: Collaborate with implementation partners, system admins, business users and IT teams to gather requirements, understand process workflows, and translate them into efficient and scalable ServiceNow solutions

Solution Design and Development: Design and develop ServiceNow solutions including forms, workflows, scripts, business rules, UI policies, and integrations to meet business requirements and improve overall system performance

Testing and Quality Assurance: Manage tool configurations to ensure reliable production. Conduct thorough testing of ServiceNow enhancements, updates, and patches to ensure system stability, functionality, and adherence to best practices

Documentation and Training: Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations. Provide training and guidance to end-users and other administrators on ServiceNow functionality and best practices

Continuous Improvement: Maintain ServiceNow certifications, stay updated on the latest ServiceNow features, updates, enhancements, and industry trends. Identify deficiencies or opportunities for process improvement and recommend innovative solutions to optimize the use of the ServiceNow platform

Requirements:

Experience: Minimum of 5 years of hands-on experience as a ServiceNow developer/ administrator configuring and customizing the ServiceNow platform particularly for ITSM, ITOM and HAM modules. Experience with ServiceNow product implementation is a bonus

ServiceNow Certifications: ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in one or more ServiceNow modules

Technical Skills: Proficient in ServiceNow platform configuration, including user management, access control, form design and workflow automation, scripting, business rules, UI policies, integrations with other programs/vendors, and reporting

ITIL Knowledge: Familiarity with ITSM/ITIL processes and best practices, particularly Incident Management, Change Management, and Service Catalog. ITIL v4 certification is a plus

Problem-Solving Skills: Ability to analyze complex business requirements, identify system issues, and propose effective solutions. Strong troubleshooting and problem-solving skills are essential

Communication and Collaboration: Excellent interpersonal and communication skills to effectively collaborate with management and stakeholders. Ability to gather requirements and provide training and support to external or internal users

Attention to Detail: Strong attention to detail and commitment to delivering high-quality solutions. Must possess a keen eye for identifying and resolving system issues and inconsistencies

Adaptability and Continuous Learning: Ability to adapt to changing priorities, handle multiple tasks simultaneously, and continuously learn and apply new concepts and technologies