ServiceNow Developer

JD for your reference

· Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
· Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
· Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.
· Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.
· Should have good amount of knowledge on business flow following service now applications:
Must have good experience on ITSM, ITBM and HRSD.
o ITSM (Incident/ Problem/ Change/ Configuration) Management -
o ITBM (Financial Management, PPM (Project Portfolio Management), Resource Management) 
o hashtag#hrsd (HR Service Delivery Fundamentals)
· Good to have knowledge on following ServiceNow applications.
o hashtag#discovery – On-Premise & Off- Premise
o hashtag#ServiceNow Orchestration
o hashtag#ITOM - IT Operations Management
o hashtag#grc – Governance Risk & Compliance
o ServiceNow Event Management
o Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS)) 
· Maintain pace with ServiceNow versioning.
· Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
· Maintain and adhere to source code, configuration management, release management and software development best practices.
· Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
· Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.
· Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
· Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.
· Providing support / guidance to the development teams during the analysis, development, and testing processes.
· Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
· Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.