Description

  • 6+ years of ServiceNow platform experience preferably in development and implementation
  • Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
  • Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow
  • Good knowledge on reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
  • Hands on experience on development of custom scoped applications
  • Good knowledge on HRSD, CSM and ATFs
  • Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools
  • Good understanding on ITOM modules Event Management, Integrations, Orchestration
  • Hands on experience on working with Rest API's
  • A fair understanding of MID Server Configuration, CMDB, discovery and asset management
  • Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
  • Demonstrated success at delivery of assignments with tight deadline.
  • Ability to work independently, but strong team player with experience of working as part of a global team.
  • Self-starter mind set with the ability to share ideas, identify and drive opportunities.
  • Strong problem analysis skills to include the use of mathematical concepts to validate results
  • Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
  • Clear and concise communication with superior written and verbal communication skills.
  • Manage and prioritize work effectively with minimal supervision
  • Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
  • Coordinate and solve complex technical data and transformation issues.
  • Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
  • Answer "how to" technical and application configuration questions.
  • Develop, maintain, and execute reports to ensure system operation meets performance targets.
  • Create and maintain system design and operations documentation
  • Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field
  • Financial Service domain knowledge whilst, not a pre-requisite is desirable

Key Skills
Education

ANY GRADUATE

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