ServiceNow Developer L2 Support

Minimum 7 – 10 years expertise. Development expertise in ITSM, and participation in integration and migrations projects.

Extensive background in Support activities.

Resource who has worked on support engagements

•                         Prior experience and understanding on ServiceNow development and integrations for ITSM module.

•                         Candidates with specific experience related to Support as a senior level capacity Level 2 Tickets and working with VP/Directors and Senior members of the customer side. Must be open to occasional late and weekend shifts

•                         Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.     

•                         Maintained production instances and non-production instances.

•                         Supported many teams on reviewing the code and configuration changes and deploying them to production instances.

•                         Experience with ServiceNow issues analysis and fixing for ITSM modules.

•                         Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.

•                         Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.

•                         Work with a solid understanding of Agile project methodologies and ITIL processes.