Job Description:
Required Qualifications
Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
Knowledge of ITIL, minimum Foundation level, ideally higher.
Additional experience in the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
Proficient understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Experience implementing systems using the Agile/Scrum methodology
Active listening skills, respecting others point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while helping in solving business processes and/or technical problems.
Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Ownership, accountability, and attention to detail in all work efforts
Maturity, professionalism, and judgment; ability to excel with minimum supervision
Commitment to customer satisfaction and supports our brand promise.
Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.
Preferred Qualifications
Degree or equivalent, preferably in Computer Science or Information Technology,
7+ years working on the ServiceNow platform and 15+ years of Industry experience
ServiceNow Certified Application Developer
ITIL Foundations Certification
Any graduate