Description

Job Description:

 

·      Major responsibilities of the team include coordinating, managing and performing technical activities for ServiceNow modules and working directly with our Production Support team

·      Effective at documenting business requirements and conceptualizing those requirements into technical wireframes and following the SDLC lifecycle

·      Work with an agile application engineering and operations teams to design and implement automated tasks in a variety of different methods focused on Service Now

·      Assist in leading a team of software developers (Service Now) that are located offshore for strategic develop needs for the business

 

Experience Requirements:

 

·      3 + years direct experience as a Service Now administrator and configuring core ServiceNow modules including Change, Incident, Problem, Service Catalog, and Event management

·      3 + years direct experience with JavaScript is a Must for development of backend services

·      Demonstrated understanding of Itil processes, operations and procedures

·      Familiarity with Agile and Scrum methodologies

·      Advanced Scripting/Reporting and other classes are highly recommended

·      3 + years experience with automating processes through Service Now involving change, incident, problem and release management

·      3+ years experience working knowledge of relational databases

·      3 + years experience writing and managing restful APIs with hands on experience integrating APIs through 3rd party systems.

 

Skills:

 

·      Demonstrable knowledge of front-end technologies such as JavaScript, Html, CSS & JQuery

·      Experience developing highly interactive applications

·      Working knowledge of NoSQL and SQL relational databases

·      Follow best practices (test-driven development, continuous integration, Scrum, refactoring, code standards)

·      Strong interpersonal skills (ability to communicate and build relationships with engineering, infrastructure and operations teams)

Education

Any Graduate