ServiceNow Developer

Principle Responsibilities

Architect solutions across ITSM, ITOM, GRC, HRSD, and Custom Applications to streamline operations and enhance user experience.

Leads the design and implementation of complex ITSM workflows to ensure timely escalations and communications, minimize service disruption, and optimize service delivery.

Leads customization and configuration of Discovery, Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management.

Collaborates with SecOps teams to automate ticket routing and improve detection workflows.

Oversees GRC compliance module development, align platform capabilities to ensure proper risk assessment, mitigation, and audit reporting.

Drives HRSD improvement to Case Management, Onboarding, and Employee Experience by leveraging data analytics to optimize the employee experience.

Manages small projects to build Custom Applications, align requirements to business needs, design solutions with an architect, drive delivery, and create standard operating procedures with Platform Admins.

Leads integration of new modules, store applications, integrations, and spokes.

Interfaces with executive stakeholders to align ServiceNow solutions with business goals and emerging trends.

Leads for the most intricate, rare, and complex issues that require deep platform knowledge and problem-solving expertise.

Mentors less experienced developers, providing guidance on advanced scripting techniques and best practices.

Designs simple solutions with Solution Architect; align tool’s capability to business process needs.

Oversee development and data management for integrations between ServiceNow Platform and other systems, tools, or services (like Workday or Active Directory)

Creates and maintain technical documentation in Knowledge Base.

Performs other job-related duties as assigned or apparent.

Qualifications

4 years’ experience building or maintaining Rest APIs

4 years’ experience with web-based development languages (JavaScript, HTML, CSS, AJAX, HTTP, XML)

4 years’ experience with SQL and relational databases

2 years’ experience with IT Service Management (ITSM) and IT Operations Management (ITOM) modules

2 years’ Governance Risk & Compliance (GRC), or Security Operations modules

Experience with HR Service Delivery (HRSD)

ITIL related certification – Foundations or higher

Certification: ServiceNow Certified Application Developer – (included recent Deltas)

Experience with Integration Hub, Managed and Custom Spokes

Experience building Custom Applications, including new roles, tables, metrics, & reporting.

Ability to present and explain technical information to diverse audiences.