ServiceNow Enterprise Architect

Job Description:

Must Have Experience          

•          Experienced in implementation of ITSM, ITOM, Complex integrations solution using industry best practices.

•          Experience in implementation of ServiceNow and integration with multiple enterprise level tool sets

•          Experienced of implementing ITSM, ITOM (one of ITBM, GRC, CSM, HRSD)

•          Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

•          Good experience of Service Portal and widget creation

•          Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation

•          Knowledge of Authentication via Auth 2.0, certificates and Mid Server

•          Implemented ServiceNow project in Domain separated instance

•          Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

•          Good knowledge of MID Server installation and management

•          Experience of custom applications development

•          Experience of LDAP/Active Directory/SSO implementation

•          Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation

Good to have Experience     

•          Worked on CSM, HRSD, GRC, ITBM

•          Experience in working on Performance Analytics

•          Design and modification of ServiceNow Service Portal.

•          Review existing set up and provide best practice recommendations in line with the OEM

•          Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

•          Experience with HTML coding and Jelly script strongly preferred

Academic and Professional Experience       

•          5+ years of experience with ServiceNow required

•          8+ years of experience with IT Industry required

Academics

•          Certified System Admin

•          CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping

•          ITIL Foundations certification is preferred.

•          Bachelor’s degree or equivalent combination of education and experience.