ServiceNow Functional Consultants

Role: ServiceNow Functional Consultants/Consultants
Location Remote(Mclean VA)
Rate: Based on market
 
 We are looking for Functional Consultants/Consultants who have process/functional implementation experience on ServiceNow for applications like

Service Portfolio Management
Service Catalog Management
Service Request Management

 

Responsibilities:
End-to-end IT service cataloging and redesigning covering below:
As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
Planning for future service
Re-engineering of service/offerings & respective workflows
Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
Integration & functional designing, user stories creation, wireframes
KPIs & reporting configuration
Build test scripts, functional testing, pilot training
Training material, trainings
Hand over to support, supporting OCM etc.
Implementation of redesigned service using ITSM tools like ServiceNow etc.
Identify automation opportunities and driving implementation of the same
Work closely with ServiceNow developers in Agile method to get redesigned service implemented

The Role Offers:
Self-driven individual who would be responsible for providing IT services cataloging & functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams