ServiceNOW

1. Understanding and experience of ITSM module, mainly with INCIDENT, problem, change management with the service catalog, UI policy, business rules, client scripts, server script, business rules, flow designer

2. End to end experience in ITIL framework setup and delivery in consultation with Process of update sets deployment.

3. Experience in coding HTML5, Cascading Style Sheets (CSS) and JavaScript.

4. Create Email notifications and schedule jobs in Service Now.

5. Effectively working with stakeholders both internally and externally to the organisation.

6. Critical thinking and problem solving skills.