Description

Requirements:

  • Extensive knowledge of JavaScript.
  • Familiarity with UI, SQL, HTML and CSS.
  • Knowledge of XML and structured programming concepts.
  • Knowledge of ITIL processes.
  • Experience in developing ServiceNow report.
  • Experience in ServiceNow Playbook development.
  • Experience in inbound and outbound data exchange development between
  • ServiceNow and other systems via API (REST and SOAP)
  • Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow.
  • NowAssist is preferable.


Scope of Services

  • Develop ServiceNow ITSM technical implementation and migration plan.
  • Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table…etc) to align with requirements.
  • Migrate configurations, user access, service requests, incident, work order, change requests from an existing system to ServiceNow ITSM.
  • Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load.
  • Create reports for ITSM data in ServiceNow and Microsoft PowerBI.
  • Review current LAUSD ServiceNow CSM setup and assist with troubleshooting issues. 
  • Analyzes system performance and adjusts various tuning parameters or code for best performance.
  • Performs unit test, UAT, stress test scenarios with technical staff.
  • Implement on-going enhancements requests.

Key Skills
Education

Bachelor's Degree

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