ServiceNow_ITAM

As a ServiceNow Discovery and CMDB Specialist, you will be responsible for implementing and managing the ServiceNow Discovery and Configuration Management Database (CMDB) functionalities.

Responsibilities:

• Collaborate with clients and stakeholders to understand their discovery and CMDB requirements and translate them into ServiceNow configurations.
• Configure and manage the ServiceNow Discovery tool to identify and collect configuration items (CIs) across the IT infrastructure.
• Implement and maintain the ServiceNow CMDB, ensuring accurate and up-to-date information about CIs.
• Define and enforce data governance policies and processes for the CMDB to ensure data integrity and quality.
• Develop and maintain discovery patterns and probes to capture relevant information from diverse IT resources.
• Coordinate with cross-functional teams to resolve data synchronization and reconciliation issues within the CMDB.
• Customize ServiceNow using JavaScript, Angular, and other web technologies to enhance the discovery and CMDB capabilities.
• Integrate ServiceNow with external systems through REST API, SOAP API, and other integration methods.
• Monitor the discovery and CMDB processes to identify and rectify any performance or data quality issues.
• Provide guidance and training to users on discovery and CMDB processes and best practices.
• Stay updated with the latest ServiceNow features and enhancements related to discovery and CMDB, recommending and implementing improvements to optimize the process.

Requirements:

• Proven experience as a ServiceNow Discovery and CMDB Specialist, working on discovery and CMDB projects and configuring the ServiceNow platform.
• Strong knowledge of discovery methodologies, protocols, and best practices.
• Familiarity with data modeling and database management concepts.
• Proficiency in JavaScript, Angular, and web technologies for customization and enhancement purposes.
• Experience with integrating ServiceNow with external systems using REST API, SOAP API, and other methods.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve discovery and CMDB-related issues.
• Effective communication and collaboration skills to work with clients and cross-functional teams.

Preferred Skills:

• ServiceNow certifications such as Certified Implementation Specialist or Certified Application Developer.
• Experience with other ServiceNow modules such as GRC, HAM, SAM, APM, and SPM.
• Familiarity with NoSQL databases and their usage in ServiceNow.
• Experience with ITOM, SCCM, JAMF, or other related tools and technologies.