ServiceNow ITSM Architect

Role : We are seeking an ITSM architect and practice ITSM process evaluation Continual Service Improvement. The ideal candidate should possess a deep understanding of IT Service Management (ITSM) processes, ServiceNow platform capabilities, and have a proven track record of successful implementations.

Responsibilities:

• Responsible for ServiceNow solution design, suggestion, and implementation of business requirements.
• Architect, design and integrate ITSM process that can leverage the ServiceNow platform
• Provides High Level Design and technical solutions for ServiceNow implementation.
• Design and implement Integrations with ServiceNow with 3rd party tools using REST and other available API capabilities.
• Understands the ServiceNow workflow / Integration Hub.
• Create prototypes for client engagements & design / demo POC for new ServiceNow features.
• Proactively identifies system deficiencies and recommends solutions and work on ServiceNow performance improvements.
• Prioritizes multiple tasks effectively, collaborating with other teams as applicable.
• Contributes appropriately to conversations and assumes additional responsibility proactively.
• Participates in platform upgrade planning, testing, and validation.
• Hands on Scripting knowledge for customizations / enhancements / implementations.
• Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams

Qualifications and key Skills

• Bachelor's degree in computer science or a related discipline and at least 6 to 10 years of relevant experience working on ServiceNow.
• Hands-on experience with JavaScript, XML, JSON and Web Service APIs. Ability to understand & parse XML, JSON, and other data formats.
• Hands-on Experience & understanding of ITSM Service catalog and service portal .
• Subject matter expertise for ServiceNow platform capabilities and applications such as ITSM design and solution, CMDB etc.