Description

Role               :        ServiceNow ITSM

Location       :         Hartford, CT - Hybrid

Duration       :        12+months

 

Job Description:

  1. We are seeking an experienced ServiceNow ITSM Admin / Analyst to join our IT team.
  2. The successful candidate will be responsible for managing and maintaining our ServiceNow ITSM platform, ensuring efficient and effective delivery of IT services.

Roles & Responsibilities:

  • Administer and maintain the ServiceNow ITSM platform, including incident, problem, change and asset management modules Configure and customize the platform to meet business requirements.
  • Develop and maintain workflows, business rules and scripts to automate IT processes Ensure data integrity and accuracy and platform Data imports and exports are needed.
  • Collaborate with IT teams to ensure seamless integration with other IT systems and processes.
  • Develop and maintain reports, dashboards and metrics to measure IT performance and service quality.
  • Provide training and support to IT staff and end users on ServiceNow ITSM best practices and usage.
  • Stay up to date with new features and releases and make recommendations for platform enhancements.

Key Skills
Education

Any Gradute

Back To Jobs