Description

Job Details
BA - Mandatory Skills: ServiceNow ITSM + Risk Management (IRM)
Minimum 7+ years working experience with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment.
Ability to conduct / lead/plan requirement gathering work shops
Ability to provide tool comparison and guide on product Roadmap
At least 7 years of experience in the IT Industry Experience as developer / Dev lead
Working knowledge of cloud scripting languages preferably JavaScript's, JSON.
Excellent / advance understanding and ability to script automated processes.
Agile Scrum methodology Experience
Hands-on experience integrating ServiceNow with external systems
Solid knowledge of JavaScript, HTML, CSS.
Portal Scripting in Angular JS
CSS based UX/UI design & development
Understanding of Angular based Client side & Server-side scripts
Client Side and Server-Side Scripting i.e., Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.
Client and Server APIs i.e., GlideDialogWindow, Glide Form, GlideAggregate, GlideRecord, etc.
Hands-on experience in ITSM, Service Level Management, Service Catalog, Release Management, Asset Management, CMDB, Event Management, Orchestration, Active Directory integration, B2B Integration and Virtual Agent.
Excellent time management, organizational skills, crisis management and problem-solving skills are essentials
Good oral and written communication skills Strong analytical, teamwork and customer engagement skills
Ensures information is accurate and complete Self-motivated and open to learn all aspects of cloud administration
Must be willing to teach and share all knowledge with team members and other operational teams

Certification a plus
ServiceNow Administration certification
ServiceNow Certified Implementation specialist (Various Tracks)
ServiceNow Service Portal Certification

Required Skills -
Strong ITSM Process knowledge
Reporting & Dashboards
Good understanding of Business Rules, Client Scripts, UI Policies, UI Actions, ACLs & Best Practices
Notifications & Workflows
Import Sets, Transform Maps
REST, SOAP Integrations
Service Portal Pages, Widgets, UI Macros
Virtual Agent
Client & Server APIs, Script Includes
JavaScript, AJAX, AngularJS, HTML, CSS, JSON, Agile Scrum Knowledge

Education

ANY GRADUATE