ServiceNow Lead

Roles and responsibilities

·         Provide strategic leadership of the SAM service

·         Establish SAM process measures and targets for the department

·         Ensure SAM department and resources are aligned with technology organization's strategic vision

·         Establish and communicate the process mission, goals, and objectives to all stakeholders

·         Documenting and maintaining required SAM processes, policies, and procedures

·         Produce and deliver powerful and expressive PowerPoint presentations, often to explain highly complex software licensing models, metrics, and implications to a myriad of stakeholders, often with conflicting priorities and agendas, in a clear and simplistic manner

·         Resolving cross-functional disconnects and issues that arise

·         Monitoring, measuring, & reporting on the effectiveness of SAM process to senior management & stakeholders

·         Identify continuous process redesign, improvement opportunities and projects

·         Internally align with key stakeholders to develop relationships for proactive software management

·         Create process & work instruction documents across software landscape for consistent & measurable output

·         Align with internal departments (Procurement, Vendor Management, Legal, etc.) to ensure all aspects of software license and compliance management are captured and reported as required

·         Interpret software license agreements (extracting key management criteria) and evaluating the impact to the overall organization/strategic direction

·         Make recommendations to Sr. Leadership on ways to streamline and improve practices that impact SAM efforts

·         Lead and assist with key SAM initiatives as defined by the Client

·         Consulting customers regarding SAM project requirements

·         Interaction with customers to troubleshoot and solve configuration issues

·         Creating SAM technical and functional documentation as per requirements

·         Supporting and training of internal SAM Technical team members and customers

·         External technical and project coordination with customers and SAM tool providers

·         preparation of license compliance reports for Tier 1 software vendors

·         Strong licensing knowledge for at least 3 – 4 Tier 1 Software vendors is a must

·         Solid understanding of IT environments and infrastructure (Infra and Networking)

·         Knowledge of CMDB’s, and Software Management tools / will be beneficial.

·         Understanding of Active Directory, User Management, working with Citrix, VM, Windows Server Administration.

·         Experience with other platforms such as IBM, Unix, Linux, Mac is a plus

·         At least 10-15 years of proven experience in the field of SAM and IT Asset Management

·         IT Asset Management and Discovery Tools experience, preferably the top ones such as Brainware (Spider), Service Now SAM Pro, Flexera, Snow, Aspera, IBM Tivoli, HP Asset Manager

·         Experience interpreting licensing terms and conditions

·         Full-Time Graduate in Computer Science / Information Technology / Equivalent diploma in IT.

·         ITAM certification. Candidates with SAM Certification is (preferable)