ServiceNow Software Developer

Overview

Opportunity to work on ServiceNow implementation projects across all product lines but not limited to ITX/CX (ITBM, CMDB, ITOM, CSM, FSO, ITAM, ITIL, ITSM, etc.)

Drive implementations successfully by leading a team of software engineers as a Senior technical consultant

Stay current by acquiring additional ServiceNow Specialist certifications and Micro-certifications

Roles and Responsibilities

Actively participate in project workshops and ensure user stories are crafted and groomed as per customer requirements

Build optimal technical solutions to meet business requirements through UI / Workflow configuration, reporting development, system integrations, and scripting

Responsible for key milestones tied to unit and integrated testing, go-live readiness, and hypercare. Actively participate in user acceptance testing (UAT) to ensure developed solutions meet business needs

Participate in customer show-me sessions and demonstrate good customer management skills

Drive operational excellence by demonstrating a solid understanding of the ServiceNow® platform

Act as a trusted advisor by guiding the project team and customers on ServiceNow best practices

Drive value for customers and INRY by ensuring the CSATs for the assigned projects are in line with the targets

Job Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a closely related field

Minimum of five years of hands-on proven ServiceNow implementation experience is mandatory

Good customer-facing and leadership skills

Good communication skills, both written and verbal

Must be a self-starter with the ability to deal with ambiguity, and white spaces and have a start-up mindset

Must be flexible and ready to pivot based on changing demands of a project