Description

Job Code : EWC - 1271

Hi,

Title- Service Now Software Engineer

Minneapolis, Minnesota,

Rate-$55/hr

Key Responsibilities (Objectives of the role) 

  • Transform business requirements and user stories into ServiceNow technology solutions
  • Develop and configure ServiceNow catalog items, workflows, and custom Service portal pages/widgets to support the Business
  • Provide release and incident management support for the supported tools and services
  • Understand and practice ServiceNow best practices to maintain system compliance
  • Design and implement feature and story solutions alongside other ServiceNow development and analyst team members
  • Engage with the Architect and team leads to produce high-level and /or detailed design of requirements
  • Ensure non-functional requirements are incorporated into solutions such as performance and availability
  • Consistently deliver on story commitments for each sprint
  • Resolve production incidents
  • Conceptualize technical solutions to make both large and small improvements to the employee and user experience
  • Develop and execute test scripts for functional testing and execute them as part of any ServiceNow upgrade and release 
  • Coordinate testing with Optum Technology QA team, ServiceNow Product team members, and with end users when needed, due to enhancements and bug defect fixes
  • Communicate enhancements and changes by writing and publishing release notes and knowledge articles
  • Serve as a subject matter expert to internal stakeholders on the HR module within ServiceNow and IT topics
  • Support the ongoing peak, and cyclical processes such as Manager Planning and Open Enrollment and enterprise initiatives, as needed
  • Interface with stakeholders to proactively address issues and support the service delivery
  • Good Communication and Interpersonal skills
  • Provide training and change management support, as needed  
  • Drive process optimization, efficiencies and productivity using automation
  • Drive high-quality execution across organizational lines
  • Work within an agile development/delivery framework

Required Qualifications:

  • Bachelor’s Degree OR equivalent work experience
  • 5+ years of ServiceNow platform development experience
  • 2+ years of Experience in the Case Management, Employee Service Center Portal, HRSD and Virtual Agent modules of ServiceNow
  • 2+ years of experience with at least 1 scripting language such as JavaScript or AngularJS
  • 1+ years of experience working within an Agile-development framework
  • Hands-on experience developing applications in ServiceNow Service portal framework
  • Hands-on experience with AngularJS, Service Portal widgets and pages
  • Advanced level experience with ServiceNow’s primary toolset:
    • Service portal
    • Business rules
    • Client scripts
    • Script includes
    • Script actions/events
    • Import sets
    • Export sets
    • Asynchronous transformation
    • Scripted REST
    • Development automation
    • Automated test framework
  • This role is not eligible for Visa Sponsorship

Key Skills
Education

ANY GRADUATE

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