ServiceNow Solution Architect

Job Description

• 15+ years of total experience.
• 5-7 years of relevant experience in professional services or customer support operations.
• 3-6 years of ITSM systems integration and/or implementation experience.

• Ideal candidate must be self-motivated with a proven track record in ITSM and Non-ITSM (HRSD, ITBM, CSM, SecOps and GRC) technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast-moving environment.
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• Additional preferred qualifications are:

• Extensive experience with ServiceNow or other Service Management tools (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.).
• Strong presentation and communication skills.
• Ability to understand business requirements and convert them into solution designs.
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.
• Should have participated in, and be familiar with project methodologies.

• Proven Solution consulting experience.