ServiceNow Technical Architect

ServiceNow Technical Architect

Raritan,United States

Permanent

Skills

Digital : ServiceNow_IT Service Management

Responsibilities:

ServiceNow user administration.

Solution designing and orchestration.                                

Implementing ServiceNow changes  

ServiceNow upgrade. 

Second and third level support for ServiceNow incidents  

Development of Integrations using ServiceNow Plugins      

Managing UAT, Test, Training and Production instances for ServiceNow  

Process Governance and Reporting  

Training & Self Development Activities 

Must Have Skills:

7+ years of experience in ServiceNow development

Experience in Catalog development in ServiceNow Portal 

Hands on experience in designing and developing various integrations with ServiceNow 

Knowledge of REST API and SOAP API 

More than 4 years of experience in Java scripting.  

Should have been involved in at least one project/application rollout and transition/support and platform upgrade 

Experience working in ServiceNow Eureka, Geneva, Istanbul and Kingston versions 

ITIL V2/V3 Certification  

Experience in ServiceNow as a System Administrator or Architect or Programmer/Analyst.  

Experience with Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)  

Experience with IT Service Management Process and Tool Configuration and Administration  

Ability to perform configurations and customizations of ServiceNow applications, e,g. Service Catalog, Incident, Facilities, Security, CMDB and Change  

Development and working experience on ServiceNow plugins and Customizations 

Good to have skills:

Good communication skill 

Good Analytical skills 

Ability to lead independently and directly coordinate with customers 

Ability to drive Scrum calls