ServiceNow Technical Lead

ServiceNow Technical Lead

Richmond,United States

Permanent

Skills

ServiceNow 

Responsibilities:

Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requests

Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.

Guide the team in having the right level of details in the design artifacts.

Review the design and code to ensure it aligns to customer expectation and follows industry standards

Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues

Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow

Follow up on outstanding development needs and provides timely status reports to the project manager

Advise on options, risk and impacts on business/ITIL processes

Communicate technical problems and solutions to both technical and non-technical audiences

Experience: 

10 to 12 years experienced in administration/implementation/configuration of an ITSM, ITOM solution in medium to large organization

7 to 10 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM)

Experienced in  ITIL Process Definition, Integration Solutions, Mid server configurations, Converting Business Requirements into Technical Solutions

Must have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer’s in house team.

Lead at least a couple of  Implementation projects in different ServiceNow core modules and 1 complete Implementation  lifecycle for ServiceNow

Experience in supporting production system

Liaise with end users to address their queries swiftly.

Must be able to document the work done and create handover document to service management team

Must be hands on in ITSM and ITOM.

Adept in creating reports as per the requirement.  Performance analytics included.

Certifications – Certified application developer, Certified implementation specialist – ITSM.  

Skills Overview:

ServiceNow platform implementation, development, support, enhancement 

ServiceNow Discovery Configuration, Run Book Automation preferred

Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS

Strong customer service and excellent verbal/written communication

Excellent attention to details, ability to multitask, and effective time management skills

Understand full ITSM application lifecycle

ITIL certified desired