ServiceNowTechnical Specialist

100% REMOTE

Candidate must have proven ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations***
Candidate must have past work experience with ServiceNow in the areas of help desk, IT service management, asset management, network and systems management***.
There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh.

ServiceNow Technical Specialist with expertise in Service Providers and platform strategy. Work directly with customers to capture business and user requirements and communicate those requirements to the platform team. This role will define detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and development team and facilitate meetings with internal technical and operational teams. In addition, this role will be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as planning and roadmaps.

Lead meetings with system owners and customers to gather business requirements.
Elicit, analyze, communicate and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team.
Collecting, organizing, and analyzing data
Understand complex business problems and opportunities in the context of the requirements and help recommend solutions that enable the organization to achieve its goals.
Ability to facilitate technical discussions and anticipate, mitigate, and resolve risks and issues within an information technology environment.
Manage stakeholders, collect requirements, and design solutions to meet business process and application requirements.
Experience delivering ServiceNow development capabilities to an enterprise organization.
Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking
Translates technical complexities to business owners to drive solutions.
Working as part of an integrated project team leveraging Agile and Scrum methodologies, supporting user story creation, sprint planning, and overseeing the tasks of the development team
Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered.
Ability to maintain project plans, resourcing schedules and forecasted activities.
Capture and document current or new business products and recommend improvements and efficiencies.
Work individually and within a team setting to deliver requirements on time and within scope.
Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.
Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.
Supporting change management and communications programs and activities
Performing PMO activities related to project time tracking, create and maintain issue logs, schedule meetings and take meeting minutes, work plan updates, status reporting, service metric reporting, and related project administration tasks.
Other duties as assigned.