Description

Job Description:

 

Skills:

  • Architect level SFDC resource
  • Servicecloud implementation for Contact Center
  • Replacing current CRM Seibel
  • Lead the effort
  • Experience with Service Cloud, Lightning web console
  • Experience with Rest API
  • The integration will be a good portion as data is pulled from various sources:
  • Customer data management, Order history, Sales, Assets, Products etc
  • Experience with DevOps – Test automation, deployment automation, CI/CD specific to SFDC (DX)
  • Experience with new implementation of service cloud, conversion from other CRMs (Seibel preferred)
  • Experience with working with integration teams, middleware layers (REST API/ESB)
  • Certification around Architect level skills or Advanced developer skills is a plus

Experience:

  • Servicecloud: 1 year (Preferred)
  • DevOps: 1 year (Preferred)

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Education

Any Graduate