Sharepoint Specialist

Expertise Required

SharePoint Admin and support

SharePoint engineer

Experience in the enterprise customer arena

Face-to-face customer engagement skills

Excellent written, oral and presentation skills

Troubleshooting knowledge & skills

Degree qualification or equivalent experience

Good understanding of ITIL/Service Management

Passion for new innovative technology and drive customer transformation

Demonstrate effective balance between business and technical acumen

Ability to effectively recognize and adapt to change

Ability to deliver presentations and discuss complimentary products at a solutions level

Ability to handle customer critical issues and work in difficult situations

Technical Expertise Required

5+ years of SharePoint related experience covering some of the following

Deep understanding in SharePoint architecture

Deep troubleshooting skills with SharePoint

Experience in managing, maintaining, and migrating, enterprise SharePoint Server and/or SharePoint Online environments

Experience in configuring Enterprise scale SharePoint environments.

Experience in configuring Enterprise scale OneDrive deployments and configurations.

Understanding how Microsoft 365 platform components interact with SharePoint Online.

At least 3+ years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

Experience with upgrades between SharePoint versions

Experience with Migrations to SharePoint Online

Experience with SharePoint Disaster Recovery scenarios

Other experience/qualifications

Experience in security, compliance, and governance of O365 content would be beneficial but not mandatory.

Experience in Content Services would be beneficial but not mandatory.

Strong troubleshooting skills and experience with SharePoint and SharePoint Online; secondary skills in SharePoint Development would be beneficial but not mandatory.

Ability to handle customer critical issues and work in difficult situations.

Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others.

Certification in Microsoft and other Cloud Technologies