Shopify - Support Engineer

APPLICATION SUPPORT AND MAINTENANCE
Shopify Frontend & Backend development experience with strong focus on frontend.
At least1 year experience in Shopify theme development and customization.
Expert in Liquid, jQuery, JavaScript, HTML5 CSS, AJAX, JSON, ReactJS and DOM
Knowledge of Shopify's object/properties, AJAX API, Metafields, Shopify's theming system and Liquid templating
Strong understanding of responsive web design techniques and cross browser compatibility.
Knowledge of Shopify best practices as well as good knowledge of Shopify CMS
Experience implementing and debugging 3rd party Shopify apps
Experience with Page speed optimization, SEO and CRO
Excellent problem-solving, debugging, and troubleshooting skills
Strong communication and collaboration skills with the ability to work well in a team environment
Responsible for Incident Management, Service request management, Problem management and enhancements for their respective brands
Researching, diagnosing, troubleshooting and identifying solutions to resolve  issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Work on creating SOP's for incidents / requests that can be resolved by L1 team driving up First call resolution
Ensure Resolution notes are properly captured in Jira
Ensure comments from End users on a ticket are timely addressed
Ensure Resolution SLA's based on priority of the tickets are met
Ensure work executed on enhancements are performed in a truly agile fashion
Ensure coding standards are followed and code is supported through at least 80% Unit test coverage
Ensure code developed passes all checks from SONAR or relevant tools
ENHANCEMENTS
Participate in Sprint planning and Grooming sessions
Work with BA's to story point during refinement
Develop code based on Acceptance criteria documented and signed off during refinement
Ensure > 80% Unit test coverage for code developed
Work with Leads / engineering team to review PR's and have them approved
Work on any bugs reported during QA and UAT phase