Site Reliability Engineer / Production Support

Description:

• 5-10 years of experience in Production support/SRE teams with continued focus on improving Platform health
• Experience working in Micro service architecture.
• Hands-on Java coding Exp and able to analyse and trouble shoot production issues by reading stack trace and exceptions.
• Familiar with Agile or other rapid application development practices
• Hands-on expertise in building monitoring dashboards and setting up alerts using Splunk.
• Hands-on experience in writing Oracle SQL queries and MongoDB queries.
• Experience with distributed (multi-tiered) systems, algorithms, and relational databases.
• Must have working knowledge of APM tools such as Splunk, ELK, Grafana, Prometheus etc.
• Knowledge & Exposure caching tools (Redis, memcache) or messaging tools such as MQ, Kafka is a plus
• Working knowledge of CICD is a plus – Source control like Git/Bit bucket , Continuous Integration – Jenkins / UCD Release etc.
• Ability to work with Engineering teams across the ecosystem such as Security , Networking & Infrastructure challenges which can impact platform health & resiliency.
• Shell Scripting / DevOps tools like Ansible with good knowledge of YAML file to write playbooks .
• Experience with distributed storage technologies like NFS as well as dynamic resource management frameworks PCF, Kubernetes / Open Shift.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.

Expectations:

• You will be a core member of a SRE support team, will be utilizing the latest technology tools to write code, test cases, working with API specs and automate to maintain the resiliency, performance and availability of Digital Sales & Marketing platforms.
• Strong & relevant experience in supporting Web/API platforms built using Java/java script Stack (Spring/Spring boot, JavaScript -Angular/react)
• Proficiency in dealing with Legacy infrastructure along with cloud infrastructure (on prem & 3rd party) such as PCF or Azure.
• Identifying opportunities to adopt to new technologies while improving the efficiency by removing toil and continues to drive efficiency & optimization.
• Proactive monitoring of app performance through Splunk, App dashboards, App dynamics & Dynatrace etc.
• Represent Platform engineering teams during production outages and collaborate with engineering teams to resolve production outages. Collaborate with stake holders across engineering function to own/derive RCA & work towards permanent resolution.
• Plan, support, execute and comply with governance programs/processes in support of a strong control environment in your functional area. Leverage process documentation to improve operational controls and identify and remediate process deficiencies.
• Proactively identify, communicate, mitigate and escalate risk originating from non-compliance of processes, operational errors, and data integrity issues in all applicable processes.
• Ability to influence SRE practices within and outside teams to enable a strong DevOps culture within the organization
• Responsible for working with Engineering teams to maintain the SLAs & SLOs. Constantly looking out for opportunities to improve platform metrics & communicate the same to stakeholders.

Tech Stack : Java/J2EE ( Spring, spring boot, python, shell scripting).

Exposure and proficiency in different API styles such as SOAP, REST, Micro services etc.