Site Reliability Engineer/Operations Engineer

About the role:

As an SRE/Operations Engineer your job entails, architecting, Implementing and managing heterogeneous & diverse tech stacks spanning multiple datacentres and across various cloud providers. Implement and manage enterprise level software, providing hosting and domain related services to millions of customers across the globe. Your role as an SRE/ Operations engineer is primarily focussed on helping business and development teams grow, roll out new features to the market with a strong commitment to quality and availability.  At the same time, you will be an expert detective, diving into complex escalations involving enterprise level technical challenges, Engineering problems, customer connects and platform growth concerns etc. This role will involve the management of short and long term projects under SLA and adherence to deadlines.

Key Responsibilities:

• Architect and maintain mission critical global hybrid infrastructure spanning multiple datacenters & cloud providers, leveraging primarily open source technologies.
• Design next generation scalable systems which are highly available, resilient and capable of handling high volume Internet facing web traffic.
• Be responsible for downtimes and maintain the product SLA, capacity planning of the systems and overall health & performance of large scale production systems.
• Participate in weekly 24/7 oncall rotation, solving escalated tickets, resolve outages and debug production issues.
• Work closely with various stakeholders like Engineering, Monitoring and Operations teams, Noc / Soc, customers & business development teams.
• Challenge the status quo. Empower development teams by transitioning legacy methodologies, platform & technologies to devops principles, cloud native technologies and newer ecosystems without much friction.
• Strict adherence to automating routine tasks and scripting, with a low tolerance to manual processes.
• Needs to be data & metric driven. Develop tools and platforms for better system observability & insights.
• Writing design decision documentation and is keen on implementing overall production best practices with a strong focus on security & encourage right Devops Workflows.

Basic Skillset:

• Excellent knowledge of Linux internals & OS fundamentals like scheduler, memory, storage, networking, etc. Has managed production servers running on RHEL/CentOS/ Ubuntu Distributions.
• Needs to be good in understanding Linux Filesystems, Linux troubleshooting spanning networks and systems. Sound knowledge in shell / command line, OSI, TCP/IP & networking fundamentals is mandatory.
• Exposure to RDBMS like MySQL, PostgreSQL etc.
• Exposure to at least 1 configuration management tools like Puppet, Ansible, Chef etc & understanding of GIT concepts / terminologies.
• Can code in Python to write scripts and automate routine tasks.
• Public cloud and Kubernetes experience

Preferred Skillset:

• A Generalist who has the knowledge of the aforementioned and below mentioned skills. Someone who understands from DNS-to-Deployments and everything in between.
• Has managed in past large scale web infrastructure with deep understanding of L4/L7 Load balancing, high availability & DNS. Has worked on Haproxy, Nginx, Heartbeat/KeepAlived, pacemaker etc. Prior experience of managing DNS and large scale Email system is a bonus.
• Has prior Systems administration & troubleshooting experience and exposure to high traffic production environments dealing primarily in web application stacks on Apache / Nginx / Tomcat etc.
• Sound knowledge on various RDBMS and NoSQL Databases like Mysql / PostgreSQL, Redis, Cassandra etc. Exposure to Database clustering solutions is a plus.
• Deploying new, maintaining, patching and upgrading systems at scale with automation tools etc.
• Familiarity with Oracle Solaris OS for Intel
• Exposure to metrics & logging stacks like Ganglia, TICK. Grafana/Influx/ Graphite, Prometheus, ELK, Fluentd, Splunk, Graylog, etc.
• Understands the basic principles of virtualisation and containerisation and working knowledge of Docker, KVM/Libvirt or VMware. Exposure to infrastructure orchestration platforms like Kubernetes, Openshift, OpenStack, Mesos is a bonus.
• Production experience to deploying in AWS and proficient in IAC toolchains like Terraform, CloudFormation etc will be a bonus.
• Experience in managing CI/CD pipelines using tools like Jenkins, Bamboo, etc
• Proficient in at least one scripting/programming language like Python, Ruby, Golang, Perl, Powershell etc.
• Understands the importance of basic system, application & network security and exposure to benchmarks like CIS, NIST and OpenSCAP is a bonus.

About Newfold Digital Group

Newfold Digital, Inc. helps millions of small businesses worldwide with products and technology to enhance their online web presence, email marketing, business solutions, and more. The Newfold family of brands includes: Bluehost, HostGator, Domain.com, SiteBuilder, Network Solutions, Register.com, Resellerclub, Bigrock and  Web.com among others. With Key locations being Jacksonville, Florida and Burlington, Massachusetts, Newfold employs over 5000+ people across the United States, Brazil, India, Netherlands and more. For more information, visit: https://www.newfold.com/