SMAX Administrator

Position: SMAX Administrator
Location: remote
Duration: 1+ year


Role: 
• Handle all admin duties as Client is migrating to SMAX from other ITSM tool. 
• Responsible for all related tickets and overall implementation
• Responsible for training to client employees and other contactors on usage and general deployment to SMAX
• Will be SME for organization.

Required skills:
• Previous experience with SMAX from administrative perspective.
• Ideally experience in conversions.
• Strong interpersonal and communication skills and able to effectively provide training.

SMAX general description:
OpenText™ SMAX delivers IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Driven by a private generative AI chatbot—OpenText IT Operations Aviator—SMAX empowers users to resolve common support requests on their own.