Description

  • Expertise in implementation customization and configuration setting up environments CICD pipelines for deployment through Azure DevOps implementing complex security requirements
  • L3 Support Specialist will play a crucial role in providing advanced technical support and expertise handle escalated issues perform indepth troubleshooting and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems
  • Investigate and resolve escalated technical issues related to Microsoft Power Platform including Power automation User Management Environment Management Platform Administration monitoring
  • Collaborate with peers senior support personnel and development teams to address complex technical challenges and ensure timely resolution within established SLAs
  • Develop and maintain an indepth understanding of Power Platform applications architecture and integration points
  • Stay updated on the latest product updates patches and best practices to provide accurate guidance and support to endusers and colleagues
  • Conduct thorough analysis of recurring issues system errors and performance bottlenecks to identify underlying patterns and trends
  • Contribute to the creation and enhancement of technical documentation troubleshooting guides and knowledge base articles
  • Share expertise and best practices with the support team to improve overall competency and efficiency
  • Foster strong working relationships with crossfunctional teams including development infrastructure and business units to facilitate effective communication and problem resolution
  • Participate in regular meetings and discussions to share insights coordinate activities and drive continuous improvement initiatives
  • Ensure that all changes adhere to established change management processes and compliance requirements
  • Provide ongoing support and guidance to users on complex system configurations and customizations
  • MB200 Microsoft Power Platform Dynamics 365 Core
  • MB400 Microsoft Power Apps Dynamics 365 Developer
  • MB600PL 600 Microsoft Dynamics 365 Power Platform Solution Architect
  • 810 years of Power PlatformDynamics Development Experience

Key Skills
Education

Any Graduate

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