SMO Lead

Job Description : Role: SMO LEAD
SMO Service Management Manager and Vendor Management Skills
The incumbent will be performing the following scope of work for a system or a family of systems for a key client. The identified Systems are primary Videoconferencing Systems and Integrated Audio Visual Systems:
· Service Management
· Configuration Management
· Incident Management
· IT Security Management
· IT Security Compliance & QA Management

Requirement:
· Self-motivated with a positive "can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
· Able to lead, develop and maintain respectful and trusting relationship.
· Able to travel as and when required.