Software Application Engineer III

Summary:

Build, design and maintenance of employee facing websites using Microsoft SharePoint, providing support to department users for website content management process and tracking website statistics.

Job Responsibilities:

Maintain the various applications for city departments including application upgrade, patch maintenance and other related maintenance activities.
Develop and maintain related applications and interfaces in support of city departments initiatives.
Gather business requirements and document specifications for development of application, reports and interfaces.
Develop and implement processes for application migration, testing and support maintenance.
Provide production support for city departments’ applications, technical environments and interfacing systems by assisting or interacting with peers and users in troubleshooting issues, change implementation and support maintenance.
Prioritize and assign target completion dates for fixes and change orders in concurrence with application users and team members.
Follow existing business processes and operational guidelines when supporting the business application users, vendors and maintenance activities such as escalation of issue/system downtime, change order implementation, perform root cause analysis, apply patch, etc.
Work with various company Account groups such as the Network Team, Hosting Team and Workplace Services Team in delivering quality and timely services/deliverables.
Follow through on project development/production issues and customer inquiries to ensure resolution and proper root-cause analysis in order to provide quality and timely service delivery.
Coordinate with city staff, applications and software vendors in terms of business applications support, incidents and issue resolution.
Able to support the city’s 24x7 business operations and be available onsite during the city’s business hours.

Required Skills:

Bachelor’s degree preferably in the fields of Computer Science or Computer Engineering.
Must have a minimum of two years working experience in developing, upgrading, and maintaining any web based or mobile applications.
Must have a minimum of two years proven work experience as an applications developer using C#, .NET, Java or any object oriented programming language.
Must have a minimum of two years building, designing and maintaining websites using Microsoft SharePoint including content management and content creation workflow.
Must have experience acting as a support contact in dealing with client and vendor requests.
Must have working experience in maintaining business applications including troubleshooting and resolving application related issues or incidents.
Must have experience in applications development, version upgrades and system implementation.
Must have working experience or knowledge in maintaining reports using any third party reporting or Business Intelligence tools.
Must have good problem solving, troubleshooting and issue resolution, organization and planning skills.
Must have working experience or knowledge with relational databases such as Oracle and/or MS SQL Server.
Must have hands-on programming experience using SQL, PL/SQL or any other equivalent versions.
Must have the ability to multi-task and provide off-hours support for production related business applications issues/incidents and/or technical environment support.
Must have excellent verbal communications, interpersonal skills and technical writing/documentation skills.
Must have the ability to train business application users and be able to develop technical documentation.
Must have the ability to learn quickly and adapt to multi-platform technical environment.
Must be willing to go through the Anaheim Police Department clearance process.

Optional Skills:

Exposure or working experience in supporting/maintaining any of the following third-party application is a plus:
Permitting Applications (i.e. Accela Permitting System)
ERP Applications (i.e. CGI Advantage System)
Work Order and/or Asset Management (i.e. Oracle WAMS/WACS)
Exposure or working experience with any of the following third-party reporting or business intelligence tool is a plus.
Cognos
Crystal Reports
Power BI
Business Objects
Tableau