Software Application Specialist

The Software Application Specialist diagnoses troubleshoot and documents core software and data issues. This role also creates customer-facing knowledge documentation.

What you will be doing:

• Communicate with customers via phone, email, or chat.
• Document calls with screenshots and detailed notes of what happened while on the call.
• Diagnose technical and/or software configuration issues.
• Troubleshoot and test solutions. Fully documents and escalates if necessary.
• Follows procedures to troubleshoot client-server software application issues.
• Stays up to date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
• Creates customer-facing and internal knowledge documents.

What you will likely bring:

• Experience with Office 365 Applications, such as Teams, Outlook, Word, Excel,
• Ability to effectively communicate both verbally and in writing
• Customer experience skills, and the desire to help them.
• Strong problem solving and troubleshooting skills
• Experience in a support environment with high call volumes desired
• 3+ years of applicable experience and demonstrated success/knowledge.
• High school diploma.

What could set you apart: 

• Label Printer – Install/configuration
• Printer – Install/configuration
• IIS
• Crystal Reports
• SQL Server Experience - basic understanding of T-SQL, Database Backup/Restore
• Hazmat Shipping
• International Shipping