Description

The Software Application Specialist diagnoses troubleshoot and documents core software and data issues. This role also creates customer-facing knowledge documentation.

What you will be doing:

  • Communicate with customers via phone, email, or chat.
  • Document calls with screenshots and detailed notes of what happened while on the call.
  • Diagnose technical and/or software configuration issues.
  • Troubleshoot and test solutions. Fully documents and escalates if necessary.
  • Follows procedures to troubleshoot client-server software application issues.
  • Stays up to date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
  • Creates customer-facing and internal knowledge documents.

 

What you will likely bring:

  • Experience with Office 365 Applications, such as Teams, Outlook, Word, Excel,
  • Ability to effectively communicate both verbally and in writing
  • Customer experience skills, and the desire to help them.
  • Strong problem solving and troubleshooting skills
  • Experience in a support environment with high call volumes desired
  • 3+ years of applicable experience and demonstrated success/knowledge.
  • High school diploma.

 

What could set you apart: 

  • Label Printer – Install/configuration
  • Printer – Install/configuration
  • IIS
  • Crystal Reports
  • SQL Server Experience - basic understanding of T-SQL, Database Backup/Restore
  • Hazmat Shipping
  • International Shipping

Education

Any Graduate