Software Engineer, Backend and Solutions

About The Role

As the solutions engineer you will:

Engage with customers in a technical consultancy and advisory role throughout the full customer lifecycle, including pre-sales, onboarding, technical support, and business reviews 
Provide white-glove support to our Enterprise advanced search product clients to enable file integration through custom-coded workflows 
Work closely with Account Executives and Technical Account Managers to obsessively understand customer needs and requirements 
Serve as the customer advocate to other Casetext teams, including Product, Sales, and Marketing 
Understand business problems to find the best technical solution among all possible 
Partner with commercial leads as the technical arm of relationship selling 
Develop deep relationships with the client's users from onboarding and implementation through use 
Develop expertise regarding internal API’s, tools, and administration 
Describe structure, characteristics, behavior, and other aspects of the technology to project stakeholders 
Establish & maintain internal relationships with adjoining teams to ensure seamless external experience

About You:

1-2 years experience writing software, preferably in Python. 
Proficiency in consuming REST APIs is required. Experience working with document and spreadsheet file types (e.g. PDF, .docx, .csv, and .xslx) is a major plus. 
Empathetic and team-focused. Obsessed with customer delight 
Enjoy solving problems and collaborating with others and being at the forefront of legal tech 
Comfortable working with executive level stakeholders and experienced product leaders, and can easily navigate between technical and nontechnical depending on your audience 
Ability to understand complex technical requirements and educate prospective buyers 
Strong communication skills, particularly for meetings with multiple stakeholders 
Ability to operate and succeed in a fast-paced environment 
Experience in a technical sales or other customer facing environment is not a requirement, but is a big plus. Candidates without such experience should demonstrate solid communication skills.