Software Engineer, Core Infrastructure

About the job
Who We Are

Moveworks is the copilot platform for automating employee support, empowering our customer’s workforce to converse with all of their business systems through natural language. Powered by the world’s most advanced LLMs and our proprietary MoveLM models, our copilot enables users to search information, automate tasks, and create content with generative AI.

Brands such as Databricks, Broadcom, DocuSign, and Palo Alto Networks leverage Moveworks to automate support, enhance employee experience and productivity, and navigate critical business initiatives.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

What You Will Do

As a member of the Core Infrastructure team, you will be responsible for architecting the next generation of the Moveworks AI infrastructure. As Moveworks grows fast, the infrastructure team is tasked with designing and operating reliable and resilient foundational services as well as frameworks that allow our product to scale seamlessly and our engineering teams to build customer facing features very rapidly. We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with machine learning, search, product, data, and full stack teams to identify, define and build elegant solutions. This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

Closely work with machine learning, search, product, data, and frontend teams, understand their infrastructure needs, influence infrastructure roadmap, and lead as well as execute on various projects
Architect and build out the core infrastructure and foundational functionalities such as distributed key value store, schema-less data store, authentication and authorization, event streaming, distributed configuration management and hot reloading, rate limiting and circuit breaking, system for feature flags and A/B testing, traffic capture and replay, etc.
Improve observability and reliability of Moveworks systems by building and enhancing distributed logging, tracing, monitoring, and alerting infrastructure
Define methodologies and metrics to measure performance of microservices and product functionalities, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks applications
Regularly deliver deadline sensitive work that is interdependent with other engineering teams

What You Bring To The Table

2+ years of experience designing, building, shipping, and maintaining backend distributed systems
Familiarity with Python/Golang/Java/C++
Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure
Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, etc. is a plus
Desire to work at a startup pace in a small company with a high degree of ownership 
Experience solving for performance, optimization, scalability, latency, and monitoring 
Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
BS+ in computer science or a related field
High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn