Software Engineer

About the job
This job is sourced from a job board. Learn MoreResponsibilities

Monitor alerts and perform routine health checks of services.
Troubleshoot technical issues and support incident management as per applicable SLA, provide root cause analysis, and support problem management.
Service request management according to processes and SLA.
Administrative scripting experience using any scripting language- PowerShell, Perl, shell.
Support multi-domain environments which may include hybrid setups like Active Directory and AzureAD.
Good analytical & problem-solving skills, proficient communication, and leadership skills to drive client conversation.
Willing to work 24x7 shifts and provide weekend on-call support.
Monitor service mailbox and support end-user queries.
Generate reports for daily/periodic PAM administration or processes.
Support IT Risk or audit teams with reports, evidence, and process walkthroughs.
Support change documentation, change deployment, and post-change validations.
Document and update Standard Operating Procedures (SOP) and operational runbooks.
Identify opportunities to improve process efficiencies and effectiveness.

Requirements

4+ years of experience managing PingDirectory, UnboundID, Oracle Unified Directory (OUD), Sun Directory, or any combination of the above.
Have worked in rotational shift mode.
Having experience with other IAM tools like CyberArk, Sailpoint, Okta, Quest, and AzureAD will be a plus.
IAM technology certifications.
Exposure to other security domains other than Identity & Access Management.
Must have experience with Unix, Linux Windows Server 2008/2012/2016
Good understanding of overall configuration, troubleshooting, patch application, configuring replication, schema management, ACI management, encryption, etc. of Directory server solution.
Familiarity with password policy configuration in LDAP Directory server implementations.
Experience in performance/tuning recommendations for Directory products and ability to document procedures for other engineers to follow.
Ability to make SOX/audit-related assessments, document changes needed, and deploy feasible changes.
Good knowledge & experience in user administration, certificate management, and group management.