Software Engineer Specialist

As a Software Engineer Specialist for the Custom Applications Operations team within the Georgia Department of Transportation (GDOT),  you will provide technical support, troubleshooting, and issue resolution for custom software applications primarily developed on the .NET framework. You will work closely with clients, end-users, and Support Specialists members to ensure the successful delivery of high-quality support services. Functional areas of the custom applications are all aspects of the business: project information, contract management, invoice management, permit processes, approval workflows, and others.

Key Responsibilities:

• Provide technical support and troubleshooting .NET in-house custom applications using Visual Studio (including VS2010, VS2013, VS2017, VS2019, and VS2022).

• Ability to build and run applications from source control repositories, understand technical documentation provided by developers, find the root cause of issues, and add to backlog Sprint list for release fixes.

• Assist in fixing bugs for release when assigned. Escalate bug issues that require additional resources and major changes to the application to the team lead/supervisor. Document findings and the root cause of the problem and meet with the assigned developer to provide conclusions.

• Work on POC research with the assistance of a Software Architect and Database Architect.

• Run SQL statements in SQL Server and Oracle to analyze issues reported in the application.

• Create SQL statements for applications with backend support tickets and follow up database standards for the approval cycle for the team lead, database team, and architects.

• Work with the assistance of architects and DevOps when assigned.

• Troubleshoot, document, and resolve software issues and bugs.

• Analyze, resolve, document, and track support tickets and issues in a ticketing system, add comments, and communicate with the users on the resolution completion.

• Collaborate with project managers and development teams to identify areas for improvement in software functionality and user experience.

• Communicate effectively with clients and stakeholders regarding technical issues and solutions.

• Perform routing validations and monitoring of applications.

• Assist with System Operations Team in deployments.

• Work closely with Software Specialists to resolve problems in the application, an additional level of troubleshooting tier.

• Participate in database, software, infrastructure upgrade analysis, validation, and deployments.

• Participate in server upgrades for Business Continuity and Disaster Recovery (BCDR) in GDOT private cloud infrastructure using the VMWare vSphere Metro Stretched Cluster (MSC).

• Follow the Information Technology Service Management (ITSM) processes used within GDOT (Incident > Problem > Change) in ServiceNow (Ticking system).