Software Quality Assurance Analyst

Job Description

DETAILED LIST OF JOB DUTIES AND RESPONSIBLITIES:
· Consistently uses established testing standards and testing protocols following the test plan to
assure quality in testing deliverables.
· Review and understand notice specifications/functional and technical requirements of noticing
solution to ensure that the requirements are testable.
· Define test scenarios required to validate that the development aligns with the requirements.
· Develop and deliver test cases – create effective and reusable test scripts based on functional,
and technical requirements, and user stories.
· Perform data setup and execute test cases and report the results.
· Participate in defect triage meetings/testing touch base meetings, and stand-up calls with
business and technical teams as required and provide information about defects and root cause
analysis.
· API/service testing and automation experience using an industry tool (e.g., SOAP UI, Postman,
etc.) for verifying/comparing API outputs.
· Work closely with the QA lead and across program teams to ensure testing completion in line
with project deadlines.
· Performing system integration testing, functional testing, regression testing, positive and
negative testing, and accessibility testing.
· Troubleshooting Production problem tickets/defects and support retesting the fixes to help
timely patching of the Production defects.
· Perform a critical analysis of test results and make recommendations to help project
stakeholders make informed decisions.
· Identify, communicate, and escalate risks and issues.
· Demonstrate strong participation and support in all phases of SDLC in an Agile manner.
· Other duties as assigned.
EDUCATION, EXPERIENCE, and QUALIFICATIONS:
· Bachelor's Degree
· 4+ years of hands-on experience with end-to-end testing of software/IT applications as a QA
Analyst.
· 2+ years of experience supporting a benefits management program's eligibility management
processes.
· Ability to understand and investigate the structure of various input and output data file formats
such as JSON, XML, HTML, etc.
· Experience working with external applications - specifically in data integration testing.
· Assist QA Lead in preparing and presenting daily and weekly testing status reports.
· Ability to effectively communicate findings and discuss with both technical and non-technical
sides of the business, articulating issues or needs in a clear and concise manner.
· Ability to engage and discuss with architects/developers/SMEs, ask questions, and get the
information required.
· Hands-on experience with.
· Hands-on experience with industry-standard testing supporting tools, including but not limited
to, POSTMAN, SOAP UI, and JAWS.
· Prior experience with any DB query tools such as pgAdmin4, SQL Developer, TOAD, or similar
tools.
· Advanced knowledge of Microsoft Office, SharePoint, and test management tools such as JIRA,
ALM, or similar tools.
· Prior experience working in a healthcare or government setting with a knowledge base in
healthcare insurance principles, and eligibility systems, highly desired.
· Preferred experience with Enterprise Content Management solutions such as OpenText Extream
products or similar.