Software Standards

Software Standards and Service Request Process Coordinator

This position manages the full lifecycle of all EBR software, including:
Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs

Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities

Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services

Tracking and provisioning of software licenses

Supporting the end-to-end management of all EBR software service requests

Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool

Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request

Facilitating software reviews/approvals at the delivery center and enterprise levels

Coordinating delivery center software standards management

Interacting with business representatives at the user and program level

Documenting current and target states for program area business capabilities and processes

identifying opportunities to simplify customers' daily work or improve customer satisfaction

Must-have Skills

Communicating effectively verbally and written skillS

Good critical thinking skills, organized, enthusiastic about helping others.

Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.

Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams