Description

Responsibilities:

•             Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools.

•             Perform Tier 2 level investigation and troubleshooting of proprietary research software.

•             Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.

•             Learn proprietary research processes and systems to provide software solutions.

•             Manage and update knowledgebase articles

•             Perform UAT and smoke testing prior to software deployment

•             Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos.

 

Skills / Experience:         

•                 Bachelor's degree in Science or Computer Science, or Associate's degree in similar fields

•                 Proficient in MS Office and MS Excel

•                 Basic SQL scripting preferred

•                 Strong analysis and problem-solving skills

•                 Excellent written and verbal communication

•                 Self-motivated, resourceful and innovative

•                 Ability to learn quickly and manage priorities in a fast-paced development environment

•                 Go-getter attitude. Ability to work as part of a large, culturally diverse group, as well as independently

•                 Bilingual Preferred English / Spanish

Key Skills
Education

Bachelor’s Degree

Back To Jobs