Solutions Architect

Who are we looking for?

 

• Over 6 years of technical consulting (or equivalent) experience in a SAAS product or services company.
  
   

In This Role, You Will

 

• Deeply embed with our most strategic enterprise customers, serving as their technical thought partner in ideating and building conversational AI solutions on the Kore platform.
• Proactively provide guidance to our customers on how to maximize business impact from their chat & voice bots, accelerating their time to value.
• Scale the Solutions Architect function through sharing knowledge, codifying best practices, and publishing assets to our internal and external repositories.
• Validate, synthesize, and deliver high-signal feedback to the Product teams.
• Use your expertise in programming with Python and Javascript.
• Support the Engagement Manager as a technical resource during the pre-sales process.
• Design architectural blueprint for client install, outlining Kore fit into the client landscape, hardware sizing, deployment model, strategy for integrating with security framework at client.
• Develop design documents outlining configuration of Kore for specific use cases proposed!
• Act as a technical go to person for partner solution architects
• Provide direct project oversight and liaise with offshore project teams.
  
   

You'll Thrive In This Role If You

 

• Over 6 years of technical consulting (or equivalent) experience in a SAAS product or services company.
• Are proficient/have understanding of Python, Javascript, node.js, jquery, web sockets.
• Built and/or delivered chat and voice bot solutions and are curious about everchanging technical landscape, including large language models.
• Led complex technical projects and programs with many stakeholders.
• Have experience in Contact Center implementations (levering Genesys, AudioCodes, Avaya, Cisco), ASR/TTS Engines (Google, Azure, Nuance, etc.)
• Are proficient in English, and preferably multilingual.
• Are willing to don multiple hats in a fast moving environment.
• Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done to ensure both your team and our customers succeed.
• Have a humble attitude and an eagerness to help others with empathy.
• Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
  
   

EDUCATION QUALIFICATION

 

• Bachelor's degree required; master's degree good to have