Splunk Admin with ITSI

Splunk Admin with ITSI

•             8+ year’s experience in SPLUNK core/ITSI implementation preferably in service provider network with strong UNIX/Windows knowledge.

•             Should possess strong scripting knowledge in PERL, Shell/VB, Python etc.

•             Should have experience in Integrations with other tools.

•             Should have strong understanding of Splunk development, Implementation Administration

•             Should have worked on various monitoring Solution (Storage, backup, server, Network, APM, etc.)

•             Should have been part of the team in High Availability configuration in complex environment.

•             Experience with REST and web services interfaces, XML, JSON

•             Integration with Monitoring like SCOM, CAUIM, Solarwind with Splunk ITSI

•             Experience in Splunk Dashboard development. Plus

•             Experience in working as a part of a team involved in the implementation of SPLUNK for big Global customer.

•             Should be a fast learner of various other tools and integrate where possible.

•             Should possess good communication and interpersonal skills

•             Out of the Box Thinker with technical Savoir-faire

•             To adhere to quality standards, regulatory requirements and company policies

•             To provide support for on call escalations and doing incident and problem management

•             To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team

•             To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

•             Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives

•             To participate or contribute on EN business in creation of proposals to drive Service improvement plans